Good to Know

The Indonesian  government can adjust travel & visa regulations at any time.

Important to know is, that like in any other country in the world, immigration officers can deny visa applications without having to state a reason. And officers at the immigration checkpoints can question arriving travellers and deny the entry of anybody coming to Indonesia, even if travellers have a valid visa. This happens rarely, but it can happen.

Government offices can close or reduce their services at any time, which could delay application processes which is beyond our control. It is therefore advisable that you keep enough time between your application and your expected travel date, and to reserve fight tickets and hotel bookings that can be changed or canceled, in case there are delays.

Please take note of our terms & conditions before you apply:

• We are cooperating with our partner visa agency to facilitate your visa application and necessary documentation.
• The application is handled by the immigration officials once we and our partners have finalised and submitted all documents and started the process. Neither bali.com nor our partner is issuing any visa. Only the Indonesian government has the right to issue visas.
• Standard Service takes up to 10-14 BUSINESS DAYS, Express Service (if applicable) 5-7 Business Days (excl. weekends and public holidays) AFTER payment is received
• Once the visa application is in process and has been handed over to the immigration office, it cannot be cancelled, and no refund can be granted.
• Applications that are cancelled before the application is submitted can be refunded with a 15% administration fee.
• The immigration has the right to decline your application without giving any reason. In such as case no refund can be given.
• We adhere to Indonesian immigration rules and regulations. We are not responsible if there is any sudden changes published by the immigration, which may cause a delay or rejection for your application or entry into the country or any immediate changes (no refund policy).
• In case of any delays in the immigration office processing your application, such as but not limited to: closure of immigration office, problems with the technology, public holidays, etc,  Bali.com is not responsible for any delays occurring.
• If the government changes any regulation that affects your visa application process or travel plans, Bali.com cannot be held reliable for any delays or cancellations
• Full terms & conditions HERE (PDF)