Beside your personal contact details, these are the documents you need to provide when using bali.com to facilitate your application

Note: You need to be fully vaccinated (see travel regulations) and need Covid vaccination status certificates – In English

• Scan of Passport Cover
• Scan of Passport Main Page (Sample)
• (Scan of Passport page if signature is not on the main page

Passport valid for at least 6 (six) months.

• Recent color photograph – passport style (white background)
• OVID-19 vaccination certificate – 2 doses, fully vaccinated (or 1 Pfizer vaccination)

You can choose between 2 services:

1. STANDARD Service – takes 10-14 working days to process after we submitted your application to the immigration system (usually between 2 to 3 weeks if there are no public holidays)
2. EXPRESS Service – takes 5-7 working days to process (after we submitted your application to the immigration system (usually between 1 – 2  weeks if there are no public holidays)

Important:

• Working days (business days MO-FR) are excluding weekends and public holidays.Usually 5 working days is a full week.
• We can only submit applications from MO-FR before 3pm Bali time, not on weekends.
• The processing time starts with the day we can submit the application online
• We can only submit the application after we have received all necessary documents, and validated them (usually within 24h, Mo-Fr).
• We can only submit the application after we have received the payment. Depending on your chosen payment method and the banks involved, the money can take 2-7 business days to arrive on our side.
• Note: Due to many changes in regulations these days and an increase of number of travellers the immigration office might have delays in processing visas (very very rarely, but it can happen, which is beyond our control). Please make sure you have enough time between your application and planned departure and if possible book flights and hotels after you have received the visa, or book with flexible options.

So how long does the process take in total?

Depends mainly on how the weekends fall, how fast you can provide all documents and how long your bank takes to process the payment. You need to add 6 to 14 days to the processing time depending on the circumstances. Example:

• We receive the Application with all documents attached by you in complete and proper format. We validate the data and send you the invoice. +1 Working DAY (Mo-Fr)
• You receive the invoice and you transfer the money. +1-2 DAYS
• Payment arrives in our bank account. +2-8 DAYS (depending on the payment method of your choice)
• If we receive the payment after Friday 3pm local time, we have to wait till Monday morning to submit the application, because the online system from the immigration is only active during their business hours. +1-2 DAYS

STEP 1: APPLICATION
Fill up the online application form online on bali.com

STEP 2: VALIDATION & INVOICE – usually within 1 working day
We validate your documents and issue the invoice usually within 1 working day (MO-FR). Sometimes the document scans are not good enough or some data is not correct, or we find inconsistencies in your application, then we will get back to you and ask for new scans or updates etc – this can cause delays.

STEP 3: PAYMENT (1-3 days / or more!)
Depending on the payment method you choose, this usually takes 1-3 days. If, you choose however to transfer from abroad to our local bank account (international transfer) this process can sometimes take a week or longer, depending on the facilitating banks.

STEP 4: SUBMISSION (MO-FR)
We will submit the application and start the process after we have received the payment. From this moment onwards the Visa Process at the immigration takes 7-14 working days, depending on the service you choose.

It can happen, that suddenly regulations change or other reasons that make your B211A technically obsolete for you.

Once we have started the process with the immigration and submitted your documents, it cannot be cancelled and no refund can be granted.

If you have applied and we have not yet submitted the application to the immigration office, you can ask for a refund. We will keep a 15% administration fee. Depending on your payment method it can take between 2 and 10 business days until the money is back in your account.

If your Visa has been issued, but you don’t need it anymore because you can get a Visa on Arrival, it will be valid and you can still use it to enter Indonesia and stay 60 days without extension. You can use it, and don’t need to pay for the Visa on Arrival.

To save you costs on international banking fees and currency exchange, we have local bank account numbers in the EU, UK, USA, Australia, New Zealand, Singapore (in cooperation with Wise Ltd).

If you have a bank account in these countries, you can transfer in the local currencies via YOUR local bank account. 

• Australia in AUD
• EU in EUR (convenient SEPA transfer). Also works for Norway, Switzerland, Monaco)
• New Zealand in NZD
• Singapore in SGD
• UK in GBP
• USA in USD

You can also wire the money directly to our local bank in Indonesia in Indonesian Rupiah (IDR) by making an international transfer. This can sometimes take up to a week, or longer. Please make sure that we receive then the full amount in IDR and also the subject on the transfer is clearly stating your name in the subject line, so we can track the payment.

Rules and regulations can change quite quickly during these uncertain times, which is something that is beyond our control.

There are some risks that we want you to be aware of, before applying for a visa and planning your trip to Bali, .

1.) The government could technically change the regulations any day, and deny the arrival of any applicant coming to Indonesia. This means for example, that even if you have already received your e-visa and bought a flight ticket, and you might not to able to travel to Indonesia as planned and have to reschedule, you can not ask for a refund.

2.) Also, the immigration can deny your application, without giving any reasons or feedback to us our our facilitating visa agent. This happens very very rarely but it can happen and the immigration office has the right to do so.

3.) These days the immigration is quite efficient and stays within the time limit to issue the visa (14 working days for standard and 7 working days for express, after the visa application has been submitted – starting after we have validated your documents and the payment is received). However, sometimes delays can still occur, which can be due to changes in regulations, longer holidays or problems with the immigration software, or other reasons that are beyond our control.

4.) We cannot be held responsible for any delays or if the visa gets denied, or gets issued wrongly caused by regulation changes or the performance of any third party, such as but not limited to visa agents, immigration officials, government software failures.

Full Terms and Conditions for the Visa Application Service